Terms & Conditions

1. General

1.1. These general terms and conditions apply to every offer made by Sabrinails and to every agreement concluded between Sabrinails and the consumer. The terms and conditions are accessible to everyone and published on the Sabrinails website.
1.2. By placing an order, you indicate that you agree to the delivery and payment conditions. Sabrinails reserves the right to amend its delivery and/or payment conditions after the expiry of the applicable term.
1.3. Unless otherwise agreed in writing, the general or specific terms and conditions of third parties are not recognized by Sabrinails.
1.4. Sabrinails guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

2. Delivery

2.1. Delivery takes place while stocks last.
2.2. In accordance with the rules regarding distance selling, Sabrinails will execute orders within at least 30 days, unless another delivery period has been agreed upon. If delivery within 30 days or within the agreed delivery period is not possible, the consumer will be informed within 1 month after placing the order and has the right to cancel the order free of charge.
2.3. Sabrinails shall have fulfilled its delivery obligation once the delivered goods have been offered to the customer.
2.4. All delivery times stated on the website are indicative. No rights can be derived from these terms.
2.5. The customer is responsible for providing the correct information when placing an order.

3. Prices

3.1. Prices will not be increased during the validity period of the offer unless legal measures make this necessary or if the manufacturer implements interim price increases.
3.2. All prices on the website are subject to printing and typographical errors. No liability is accepted for the consequences of such errors.
3.3. All prices on the website are in Euros and include 21% VAT.

4. Cooling-off Period / Right of Withdrawal

4.1. In the case of a consumer purchase, the customer has the right to return (part of) the delivered goods within 14 days without giving any reason.

• The cancellation of the purchase must be made using the return form under the “Returns” section. The product must be returned unused, unopened, and properly packaged.
• In case of withdrawal, Sabrinails will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.
• During the cooling-off period, the consumer shall handle the product and packaging with care.
• The customer must prove that the goods were returned on time.
• If the entire purchase is returned, the full purchase amount including shipping costs will be refunded.
• The costs and risks of returning the goods are entirely the responsibility of the customer.

4.2. The right of withdrawal does not apply to:

• Service agreements after full execution;
• Goods or services subject to financial market fluctuations;
• Custom-made or personalized products;
• Perishable products;
• Sealed hygiene products once opened;
• Opened cosmetic products;
• Products that cannot be returned due to hygiene or perishability.

5. Data Management

5.1. If you place an order with Sabrinails, your details will be included in the customer database. Sabrinails complies with privacy legislation and will not provide your data to third parties.
5.2. Sabrinails respects the privacy of website users and ensures confidential treatment of personal data.
5.3. Sabrinails may use a mailing list. Every mailing contains unsubscribe instructions.

6. Warranty and Conformity

6.1. Sabrinails guarantees that the products and/or services comply with the agreement and applicable legal requirements.
6.2. Any manufacturer or importer warranty does not affect the consumer’s legal rights.
6.3. If a delivered product is defective or incomplete, the customer must notify Sabrinails in writing within 2 weeks after discovery.
6.4. If complaints are valid, Sabrinails will repair or replace the goods free of charge.
6.5. Sabrinails is not liable for damage caused by intent or deliberate recklessness of non-managerial staff.
6.6. This warranty does not apply if the customer has modified, repaired, or misused the products.

7. Offers

7.1. Offers are without obligation unless otherwise stated.
7.2. Verbal commitments only bind Sabrinails after written confirmation.
7.3. Offers do not automatically apply to repeat orders.
7.4. Sabrinails cannot be held to an offer if it contains obvious mistakes.
7.5. Changes or additional agreements are only valid if agreed in writing.
7.6. By agreeing to these terms, the customer also agrees to Black Friday promotional conditions.

8. Agreement

8.1. An agreement between Sabrinails and the customer is established after Sabrinails has assessed the order.
8.2. Sabrinails reserves the right to refuse orders without giving reasons.

9. Images and Specifications

9.1. All images, photos, drawings, and specifications on the website are approximate and cannot be grounds for compensation or cancellation.

10. Force Majeure

10.1. Sabrinails is not liable if obligations cannot be fulfilled due to force majeure.
10.2. Force majeure includes supplier failures, internet failures, transport issues, strikes, and government measures.
10.3. In case of force majeure, Sabrinails may suspend or dissolve the agreement.
10.4. Partial deliveries may be invoiced separately.

11. Liability

11.1. Sabrinails is not liable for damage caused by improper use of products.
11.2. Sabrinails is not liable for lost packages or incorrect deliveries due to wrong customer information.

12. Retention of Title

12.1. Ownership of delivered goods remains with Sabrinails until full payment has been made.
12.2. Goods under retention of title may only be resold in normal business operations.
12.3. The customer may not pledge or encumber these goods.
12.4. Sabrinails may reclaim its goods if payment obligations are not met.
12.5. The customer must notify Sabrinails if third parties claim rights over the goods.
12.6. The customer must insure the goods against fire, theft, and damage.

13. Complaints Procedure

13.1. Sabrinails has a public complaints procedure.
13.2. Complaints must be submitted within 7 days after identifying defects.
13.3. Complaints will be answered within 14 days.
13.4. A complaint does not suspend obligations unless stated otherwise.
13.5. Valid complaints will result in repair or replacement.

14. Applicable Law / Competent Court

14.1. All agreements are governed by Dutch law.
14.2. Disputes shall be submitted to the competent court in The Hague, unless Sabrinails chooses the court of the buyer’s place of residence.